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Admin & Clinical Support
Confidentiality, GDPR, prioritisation, difficult callers and MDT support for NHS admin and clinical support posts.
- Question 01Why do you want to work in an NHS admin role?
- Question 02How do you prioritise a busy inbox and phone at the same time?
- Question 03You take a call from a distressed patient. What do you do?
- Question 04How do you keep patient information confidential?
- Question 05Tell me about a time you dealt with a difficult colleague.
- Question 06How would you handle a rude or angry caller?
- Question 07How do you make sure clinic letters go out on time?
- Question 08Tell me about your experience with EPR systems.
- Question 09How do you support clinicians without being a doormat?
- Question 10How do you handle safeguarding concerns from your seat?
- Question 11Describe a time you improved a process.
- Question 12How do you approach GDPR in daily work?
- Question 13How do you look after your own wellbeing in a busy role?
- Question 14Tell me about a time you dealt with conflicting demands.
- Question 15What would you do if you noticed a colleague breaching confidentiality?
- Question 16How do you handle repeated 'did not attend' patients?
- Question 17Tell me about your teamwork.
- Question 18What does person-centred admin look like to you?
- Question 19How do you handle change — for example a new system going live?
- Question 20Where do you see yourself in five years?
- Question 21How do you manage a busy clinic reception?
- Question 22Tell me about a time you handled competing deadlines.
- Question 23How do you handle sensitive information?
- Question 24How do you approach a colleague not pulling their weight?
- Question 25How do you handle a patient in reception who is clearly unwell?
- Question 26How do you keep patient letters going out on time?
- Question 27How do you use EPR systems effectively?
- Question 28How do you handle a rude clinician?
- Question 29How do you support colleagues on their first week?
- Question 30How do you contribute to service improvement?
- Question 31How do you handle repeated 'did not attend' patients?
- Question 32How do you handle GDPR requests?
- Question 33How do you look after your wellbeing in a busy role?
- Question 34How do you manage a full inbox?
- Question 35How do you support inclusive practice for patients with additional needs?
- Question 36How do you handle a safeguarding concern from your seat?
- Question 37Tell me about a time you improved a process.
- Question 38How do you handle a colleague breaching confidentiality?
- Question 39How do you approach digital transformation in your work?
- Question 40Where do you see yourself in five years?
- Question 41Tell me about a time you failed and what you learned.
- Question 42How do you look after your resilience?
- Question 43What is your understanding of Freedom to Speak Up?
- Question 44How do you use reflective practice?
- Question 45What do you understand by compassionate leadership?
- Question 46How do you contribute to clinical governance in your role?
- Question 47How do you handle conflicting priorities?
- Question 48How do you learn from patient feedback?
- Question 49How do you promote equity in your practice?
- Question 50How do you keep patients safe?
- Question 51What is Just Culture and how do you apply it?
- Question 52How do you support inclusion of colleagues from minority backgrounds?
- Question 53How do you use data in your work?
- Question 54How do you approach team-based decisions when time is tight?
- Question 55Tell me about your understanding of health inequalities.
- Question 56How do you handle burnout in yourself?
- Question 57How do you handle disagreement with a management decision?
- Question 58What is your understanding of Making Every Contact Count?
- Question 59How would you contribute to the sustainability agenda?
- Question 60How do you support colleagues struggling with mental health?
- Question 61How do you handle a Datix or incident report?
- Question 62How do you handle a colleague who makes a mistake?
- Question 63How do you support new starters?
- Question 64What have you learned from a patient or service user?
- Question 65How do you handle change?
- Question 66How do you approach shared decision making?
- Question 67Tell me about a time you went above and beyond.
- Question 68How do you handle a complaint?
- Question 69How do you use audit in your practice?
- Question 70What is your understanding of the NHS Constitution?
- Question 71Tell me about a time you failed and what you learned.
- Question 72How do you look after your resilience?
- Question 73What is your understanding of Freedom to Speak Up?
- Question 74How do you use reflective practice?
- Question 75What do you understand by compassionate leadership?
- Question 76How do you contribute to clinical governance in your role?
- Question 77How do you handle conflicting priorities?
- Question 78How do you learn from patient feedback?
- Question 79How do you promote equity in your practice?
- Question 80How do you keep patients safe?
- Question 81What is Just Culture and how do you apply it?
- Question 82How do you support inclusion of colleagues from minority backgrounds?
- Question 83How do you use data in your work?
- Question 84How do you approach team-based decisions when time is tight?
- Question 85Tell me about your understanding of health inequalities.
- Question 86How do you handle burnout in yourself?
- Question 87How do you handle disagreement with a management decision?
- Question 88What is your understanding of Making Every Contact Count?
- Question 89How would you contribute to the sustainability agenda?
- Question 90How do you support colleagues struggling with mental health?
- Question 91How do you handle a Datix or incident report?
- Question 92How do you handle a colleague who makes a mistake?
- Question 93How do you support new starters?
- Question 94What have you learned from a patient or service user?
- Question 95How do you handle change?
- Question 96How do you approach shared decision making?
- Question 97Tell me about a time you went above and beyond.
- Question 98How do you handle a complaint?
- Question 99How do you use audit in your practice?
- Question 100What is your understanding of the NHS Constitution?